Deletion is permanent. Your MyTailors access and unused loyalty credit cannot be restored after completion.
Delete from the app
- Sign in to MyTailors.
- Open Account from the bottom menu.
- Scroll to Delete Account.
- Read the warning and select Yes, Delete My Account.
The app sends an authenticated deletion request. You are signed out after the server completes it.
What is deleted
- Your Firebase authentication account and MyTailors profile.
- Saved phone/email profile data, push-notification tokens and preferences.
- In-app notifications, optional submissions, saved addresses and portal purchase copies.
- Your loyalty balance and loyalty history associated with the deleted app account.
What is retained
Welta orders, payment entries and receipts remain in the shop system because the business may need them for accounting, tax, fraud prevention, customer disputes and other legal obligations. The deletion process removes or anonymises customer-identifying fields in those retained records where possible. Receipts cannot be deleted through MyTailors.
If you cannot sign in
Email info@fix2fit.co.uk or visit fix2fit Tailors, 78 Bridge Street, Manchester M3 2RJ. Include the email address and telephone number used for the account. We will verify your identity before processing a manual request.
Request help by email