Information we collect
- Account data: name, email, telephone number, authentication identifier and account preferences.
- Service data: appointments, measurements you choose to provide, order status, garments, alteration instructions, payments and receipts.
- Loyalty and offer activity: credit balance, award history, offer views and purchases.
- Technical data: device push token, app session and screen-use events, security logs, IP address and browser/device information supplied by our hosting providers.
- Content you submit: reviews, referral details, messages, photographs and gallery submissions.
Why we use it
- To create and secure your account, identify the correct Welta customer record and show your orders.
- To provide tailoring services, appointments, receipts, loyalty credit and customer support.
- To process verified payments, prevent duplicate fulfilment, investigate fraud and maintain accounting records.
- To send order or security updates and, where you consent, offers and shop news.
- To improve reliability and understand aggregate app usage.
- To meet legal, tax, consumer-protection and dispute-resolution obligations.
Our legal bases include performance of a contract, legitimate interests in operating and securing the service, compliance with legal obligations, and consent for optional marketing where required. You may withdraw marketing consent in Settings at any time.
Who receives information
We use service providers only where needed, including Firebase/Google Cloud for authentication, database, hosting and notifications; PayPal for payments; email and messaging providers for communications; and professional advisers or public authorities where lawfully required. Payment providers handle payment credentials under their own privacy notices. We do not sell personal information.
Device permissions and international processing
Push-notification permission is requested only when you choose to enable alerts. Camera or photo access is used only when you choose to upload an image. You can change device permissions in Android settings, although disabling one may prevent that feature from working.
Some service providers may process information outside the United Kingdom. Where required, we rely on recognised adequacy arrangements or contractual and organisational safeguards for those transfers.
Retention
Active account information is kept while you use MyTailors. When you delete the account, the authentication account, portal profile, saved notification token, optional submissions and loyalty balance are removed. Welta transaction records, orders and receipts are retained and anonymised where possible for accounting, tax, fraud prevention and legal claims. Retention periods follow applicable UK obligations and operational need.
Security
We use authenticated access, Firestore security rules, server-side payment verification, encrypted network connections and restricted administrative access. No service can guarantee absolute security; contact us immediately if you suspect unauthorised account activity.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict or object to processing, receive portable data, and complain to the Information Commissioner’s Office. Some records cannot be erased immediately where we have a legal obligation or overriding lawful reason to retain them.
To exercise a right, contact info@fix2fit.co.uk. We may need to verify your identity.
Children, changes and contact
MyTailors is not directed to children who are unable to enter a contract independently. A parent or guardian should manage any relevant account. We may update this policy when services or legal requirements change and will publish the current date above.
Privacy contact: fix2fit Tailors, 78 Bridge Street, Manchester M3 2RJ; info@fix2fit.co.uk; 0161 839 3474.